Service-Cloud-Consultant Valid Study Guide & Valid Dumps Service-Cloud-Consultant Questions

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These Service-Cloud-Consultant pdf questions are being presented in practice test software and PDF dumps file formats. The Salesforce Service-Cloud-Consultant desktop practice test software is easy to use and install on your desktop computers. Whereas the other Service-Cloud-Consultant web-based practice test software is concerned, this is a simple browser-based application that works with all operating systems. Both practice tests are customizable, simulate actual exam scenarios, and help you overcome mistakes.

Salesforce Service Cloud platform is a powerful tool for managing customer service operations, and the Service-Cloud-Consultant certification is a valuable asset for professionals who work with this platform. Salesforce Certified Service cloud consultant certification demonstrates that an individual has the skills and knowledge needed to design and deploy Service Cloud solutions that meet the needs of their organization. It is a great way to enhance your career prospects and differentiate yourself in a competitive job market.

Service-Cloud-Consultant Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Service-Cloud-Consultant exam dumps will include the following topics:

Industry Knowledge 22%
Interaction Channels 9%
Service Cloud Solution Design 19%
Knowledge Channels 9%
Implementation Strategies 19%
Contact Center Analytics 5%

>> Service-Cloud-Consultant Valid Study Guide <<

Valid Dumps Service-Cloud-Consultant Questions, Service-Cloud-Consultant Valid Dumps Questions

The pressure is not terrible, and what is terrible is that you choose to evade it. You clearly have seen your own shortcomings, and you know that you really should change. Then, be determined to act! Buying our Service-Cloud-Consultant exam questions is the first step you need to take. And as long as you study with our Service-Cloud-Consultant Practice Guide, you will find that the exam is just a piece of cake and the certification is easy to get. With the certification, you will find your future is much brighter.

Salesforce Service-Cloud-Consultant certification exam consists of 60 multiple-choice questions and is timed at 105 minutes. The passing score for the exam is 65%, and the exam fee is $200. Candidates who successfully pass the exam earn the Salesforce Certified Service Cloud Consultant credential, which demonstrates their proficiency in Salesforce Service Cloud and their ability to design and implement solutions that meet business requirements.

Salesforce Certified Service cloud consultant Sample Questions (Q77-Q82):

NEW QUESTION # 77
Universal Containers wants to provide its customers with more support options.
Which three should a Consultant recommend?
Choose 3 answers

A. Create a Customer Community
B. Configure Chatter for public access
C. Utilize KCS to manage Knowledge
D. Add Live Agent to public-facing sites
E. Implement SOS for mobile experience

Answer: C,D,E

NEW QUESTION # 78
Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement includes comments, emails, and edit to case fields. What tool should a consultant recommend to implement this requirement?

A. Salesforce Console for Service
B. Visualforce custom page Questions & Answers PDF Page 6
C. Auto launch flow
D. Process Builder

Answer: A

Explanation:
Explanation
Salesforce Console for Service is a tool that can implement the requirement of displaying a history of all of today's changes to a case in the order that occurred on a single page view. Salesforce Console for Service is a workspace that allows agents to manage multiple cases and interactions on a single screen. It includes a feed-based layout that shows a history of all the changes to a case, such as comments, emails, and edits to case fields, in chronological order. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.console2_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.console2_feed_based_layouts.htm&type=5

NEW QUESTION # 79
What metrics should a contact center manager consider to measure adoption of Salesforce Knowledge? (Choose 2)

A. Number of articles attached to a case
B. Number of articles created by agent
C. Number of solutions created by agent
D. Number of cases escalated by agent

Answer: A,B

NEW QUESTION # 80
The customer' support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the relevant information more quickly.
Which feature should the consultant recommend?

A. Einstein Reply Recommendations
B. Einstein Bots 27: B is correct answer
C. Einstein Article Recommendations

Answer: C

Explanation:
To help agents locate relevant information more quickly and address the increase in case resolution times, recommending the use of Einstein Article Recommendations is appropriate. This feature uses AI to suggest relevant Knowledge articles to agents based on the case context, enhancing efficiency and accuracy in resolving customer queries.

NEW QUESTION # 81
How should a consultant configure a report that shows the average number of days that Cases stay open?

A. Create a report snapshot of the number of open Cases each day.
B. Create a formula field on Case to calculate the average age.
C. Use the standard Case age field on the resort.

Answer: B

Explanation:
To report the average number of days that Cases stay open, creating a formula field on the Case object to calculate the age of each case is effective. This formula can calculate the difference between the case creation date and the current date (for open cases) or the closed date (for closed cases). A report can then aggregate this data to calculate the average age of cases, providing insights into case resolution times.

NEW QUESTION # 82
......

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